Premium
technical support
technical support
You will always be satisfied with our service
You will always be satisfied with our service
Premium
technical support
technical support
OUR SUPPORT
Client's satisfaction is our utmost consideration.
Each of our client benefits from an individual and unlimited support during the first year
to provide system adjustment and personal training.
Throughout the years you can also benefit from our maintenance contract.
Each of our client benefits from an individual and unlimited support during the first year
to provide system adjustment and personal training.
Throughout the years you can also benefit from our maintenance contract.
You will never feel left on your own with your Otomis system
1 year charge-free support
• Dedicated phone support from 9AM to 6PM during weekdays
• Remote maintenance in less than 1 hour
• Call-out service for hardware replacement maхnext day
• Remote maintenance in less than 1 hour
• Call-out service for hardware replacement maхnext day
Adaptative maintenance contract
• Proactive once a year survey for rack cleaning, firmware updates and minor programming changes
• Unlimited access to Otomis hotline from 8AM to 22PM, 24/7 with remote handling and problem solving
• Number of surveys to be decided with onsite survey based on 1st year system
• Unlimited access to Otomis hotline from 8AM to 22PM, 24/7 with remote handling and problem solving
• Number of surveys to be decided with onsite survey based on 1st year system
© OTOMIS 2023
